FAQ

Do you ship to Australia? Canada? South Africa? Asia? Africa? Europe? Latin America?

Siân Richards2021-10-10T18:43:34-07:00Yes, we ship globally from two locations. For Australasia, Canada and Latin America we ship from USA. For Europe, African Nations, Middle East we ship from UK. We Got You!!

I am an Influencer and would love to work with you

Siân Richards2021-10-10T18:32:38-07:00We provide a 30% pro discount for influencers with over 100,000 followers. As we prefer unbiased reviews we tend to prefer some sort of commitment of integrity from those we collaborate with. We recognize the achievement and work it takes to gain a following of such numbers and welcome a collaboration as such.

I have not received an email order notification for my order

Siân Richards2021-10-10T18:36:18-07:00Please provide us with your order number and correct email address. Usually a typo has caused this to happen when entering your email address at time of order, and we can easily rectify this and get you back on track. You can also go to Track My Order to double check first.

I no longer want this product. Can I return it?

Siân Richards2021-10-10T18:38:29-07:00Please refer to our Terms and Conditions regarding Returned Goods and Refunds.

I’m a makeup artist on a production. Can you send us products?

Siân Richards2021-10-10T19:00:23-07:00SRL™ does not gift free items to tv or film productions where a makeup budget is provided to purchase goods. As our founder is a seasoned makeup department head, she is aware that providing free items negatively affects future budgets. Producers end up having no idea the actual costs it takes to run a show if items are given instead of purchased. We offer studio services which is a personalised service for production purchases.

We are a gifting suite and want to collaborate

Siân Richards2021-10-10T18:30:07-07:00We do not provide products for gifting suites.